Terms of service.

By accessing or using the Nestio building and property management platform (the "Service") at app.nestio.gr, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

Nestio is a SaaS platform that helps property managers and building administrators in Greece to:

• Manage buildings, apartments, and persons (owners / tenants)
• Track and allocate common expenses (κοινόχρηστα)
• Generate and send bills to residents
• Process payments (online and offline)
• Import utility bills (e.g. ΔΕΗ)
• Provide a resident portal for bill viewing and payments

The Service is offered on a subscription basis. Features and limits depend on your plan.

• You must be at least 18 years old and have the legal capacity to enter a binding agreement.
• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity under your account.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable law, including data protection and consumer protection laws
• Use the Service to defraud, harass, or harm others
• Attempt to gain unauthorised access to the Service or any third-party systems
• Transmit malware or interfere with the Service's operation
• Use the Service to process data you do not have the right to process
• Resell or redistribute the Service without our prior written consent
• Reverse engineer, decompile, or disassemble the Service (except as permitted by law)

5.1 Plans

Nestio offers subscription plans (e.g. Simple, Pro) with different features and limits. Plan details, pricing, and limits are available on the Service and may change with notice.

5.2 Payment

• Subscription fees are billed in advance (monthly or as specified).
• Payments are processed via Stripe. By subscribing, you agree to Stripe's terms.
• You must provide valid payment details. Failure to pay may result in suspension or termination.

5.3 Changes & cancellation

• You may change or cancel your subscription through the Service or by contacting us.
• Cancellation may take effect at the end of the current billing period.
• We do not provide refunds for partial periods except as required by law or at our discretion.

5.4 Price changes

We may change subscription prices. We will give you reasonable notice (e.g. 30 days) before any increase. Continued use after the effective date constitutes acceptance of the new price.

• Nestio, the Nestio logo, and the Service (software, design, content) are owned by us or our licensors.
• We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.
• You retain ownership of the data you input into the Service. You grant us a licence to use, store, and process that data to provide and improve the Service.

Your use of the Service is also governed by our Privacy Policy. We process personal data in accordance with our Privacy Policy and applicable law (including GDPR).

The Service integrates with third-party services (e.g. Google OAuth, Stripe, Viva Payments, ΔΕΗ, Resend). Your use of those services is subject to their respective terms and privacy policies. We are not responsible for third-party services or their availability.

• To the fullest extent permitted by law, we provide the Service "as is" and "as available," without warranties of any kind (express or implied).
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• Our total liability under these Terms shall not exceed the fees you paid to us in the twelve (12) months preceding the claim.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

• We may suspend or terminate your account if you breach these Terms, fail to pay fees, or for other reasonable cause.
• You may terminate your account at any time by cancelling your subscription and contacting us.
• Upon termination, your right to use the Service ceases. We may delete or retain your data as described in our Privacy Policy.
• Provisions that by their nature should survive (e.g. limitations of liability, indemnification, intellectual property) will survive termination.

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.

• These Terms are governed by the laws of Greece.
• Any dispute shall be subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece.

• Entire agreement — These Terms and our Privacy Policy constitute the entire agreement between you and us regarding the Service.
• Severability — If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver — Our failure to enforce any right does not waive that right.
• Assignment — You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

For questions about these Terms:

Email: info@nestio.gr · Address: Pandoras 2, Evosmos, Thessaloniki, Greece